For many years brands have looked to key performance indicators (KPIs) to assess performance and success, but these indicators may not be providing a reliable picture of your organization's performance.
This whitepaper sheds light on what your customer service KPIs are actually telling you and whether they really earn the value that is placed upon them.
From abandoned calls to customer effort scores this whitepaper dives into some of the most prevalent CX KPIs and offers advice on how much weight brands should be putting on the relevance and impact of these metrics.
Download this whitepaper to discover:
- What the most common KPIs are actually telling you
- How to apply and prioritize KPIs to drive excellent customer service
- Which KPIs are most relevant for your business
- How a flexible cloud communications platform can help brands step away from a reliance on traditional KPIs