If you want to improve your customer experience (CX) and drive loyalty and growth, you have to start to by understanding your customers and how to meaningfully align to their needs. The best place to begin is by creating a customer journey map.
Qualtrics, the leaders in Experience Management software, have created The Customer Experience Design Tool Kit to provide you with a summary of key tools useful for customer experience design.
These tools can be used to help you and your teams step into your customers’ shoes and take an outside-in customer-centric approach to CX management.
What you will learn from this tool kit:
- How to prepare for customer experience design
- How to map the customer experience
- How to build the future state of experience
Each section walks you through the overview, methodology and benefits, and provides you with a template that will help you complete these activities with your team.
See also: 5 Steps to improve customer service by making it personal
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