For many organizations, the call center is the heart of customer service, the lifeline of communication, and the driving factor in customer experience.
The term "call center” stems from conventional customer service models that are based only on phone support in business-to-consumer interactions.
Lately, however, this single-channel approach has been deemed ineffective by some of the most highly credited industry leaders, including CCW Digital advisory board members.
Comprised from a robust collection of industry-leader interviews, consumer data-driven analysis, cutting-edge market studies and resources, this eBook will serve as your sole guide to turning your single-channel call center into an omnichannel, remote-friendly, cloud-based contact center.
Read this ebook to understand:
- How to make the most of today’s advantageous, agent-centric work from home capabilities
- Ways to enjoy a healthy ROI on contact center digital transformation
- Key methods for increasing contact center customer satisfaction
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