The coming year will be a challenging one for building and earning customer loyalty, but this situation gives contact centers a tremendous opportunity to drive value. If they get the service experience right it will set the stage for lasting loyalty and customer value; get it wrong and customers might head for the exit.
In partnership with Qualtrics XM Institute, Qualtrics XM spoke to more than 33,000 consumers in 29 countries around the world to find out what contact center leaders need to do to win loyalty in 2023.
The 2023 Global Contact Center Trends whitepaper explains where and how to focus your efforts to win customer loyalty in the year ahead.
Download this whitepaper to discover:
• The impact of agent empathy on loyalty and spend.
• What really matters to customers at a time when they expect more.
• The key focus areas for contact centers to prioritize in 2023.