Customer and employee expectations are heightening—and so the corporate thirst for more insights, more benchmarks, and more ways to drive the right action is key to success in today’s competitive telecoms market.
With many in telecoms stretching forward to shake-off the industry’s bad customer experience reputation, we pause to take a look at key industry trends for 2019 and the innovators in the market – the standout projects which won recognition at the 2019 CEM Global Telecom Awards.
The ebook presents key findings and learnings to apply in telecoms businesses from exclusive industry data drawn from over 10,000 CX practitioners.
Telecom customer experience management
By reading this eBook you will learn:
- The business rewards available from high levels of CX maturity in telecoms
- How to drive more targeted action in response to today’s trends
- Where your business sits in the telecoms market in comparison to your peers
- About increasing customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations
- Ways to increase the success of customer and employee programmes and overall business success