Content

Events
About

Key Customer Experience Trends in APAC: CX Guide

CX Network | 09/08/2020

Customer relationship management

Customer needs are fairly similar across the globe, as all customers want a high-quality experience from the brands they deal with.

If brands are aware of the shifting customer preferences that can be observed within
different geographical locations, they are in a stronger position to deliver targeted
experiences and services that truly resonate with specific customer segments. 

Directed by key research findings from Vonage which involved 5,000 consumers
across four continents and 14 countries, this guide also highlights the key advice
and observations made by 50 CX APAC professionals on customer relationship management in the region.

Access this guide to: 

  • Deepen your understanding of customer preferences in the APAC region
  • Find out what the favored channels are for customers in China, Japan, Malaysia, Indonesia and Australia
  • Discover the new channel Covid-19 has pushed APAC customers to adopt in waves
  • Vonage's tips for CX excellence with AI and automation 
Download PDF Attachment

Upcoming Events


CX USA Exchange

February 25 - 26, 2025
Fort Lauderdale, Florida, USA
Register Now | View Agenda | Learn More


CX BFSI Exchange UK

March 04 - 05, 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More

MORE EVENTS