Do you have an organization-wide approach to generative AI best practice and governance? How would you describe the maturity of your company's CX management strategy? Over the last 12 months, has your organization taken additional measures to increase the security of customer data?
These are just some of the questions we asked our network members in order to establish the Global State of CX in 2025.
This year's survey is now closed but the results will be published in March 2025.
This year they cover:
- Practitioner role and responsibilities
- CX and the wider organization
- Budgets and investments
- Proving returns in CX
- CX developments and challenges
- Customer behaviors
To receive notifications about the 2025 Global State of CX report via email, activate your CX Network membership via this link. You will also receive updates and notifications about our other reports and All Access virtual events.
To learn more about the state of CX at present, you can catch up with the 2024 edition of our Global State of CX report via this page.