Personalisation and online-offline integration are just some of the customer experience trends highlighted by industry experts in our latest piece of content.
Download it now to discover the predictions from:
- Victor Milligan, CMO, Forrester
- Ahmed El Badawi, Vice President – Head of Customer Insight, Riyad Bank
- Noel Eves, Head of UK Online, graze.com
- David St. John Richards, Commercial Systems Director, DHL Euroe
- Stephen Ingledew, Managing Director Customer & Marketing, Standard Life plc
>> Download the predictions here
SEE ALSO: Market Report: How to Capitalise on the Digital Disruption Impacting Customer Experience
For more insights into trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016, download our FREE report, titled The Evolution of Customer Experience.