With many organizations having permanently adopted a hybrid working model, a cloud-based unified communications and contact center platform is essential for productivity and operations– as well as enhancing both CX and EX.
Yet with so many vendors and options on the market, many decision-makers are missing out on the benefits of sourcing a single vendor solution, and combining Unified communications as a service (UCaaS) with Contact centre as a service (CCaaS).
Download this buyer's guide from RingCentral to discover:
- How UCaaS and CCaaS can be combined to improve first call resolution, average handle time and customer and agent satisfaction
- How a secure global network infrastructure can reduce costs by 30-50% while boosting agent productivity
- The time and cost benefits of reducing vendor relationships from the industry average of 20, to a single relationship