A winning CEM (Customer Experience Management) team empowers everyone in the organisation to create amazing experiences that delight customers. To be successful, this team needs to have an enterprise vision, a rich understanding of products and process, and an understanding of the customer from all angles.
This whitepaper shows you how to build a highly effective CEM team, including the 6 essential skills to look for.
Download this whitepaper to learn:
- The four critical functions that a CEM team plays within a business
- The six core skills that make or break a CEM team
- Hiring tips for identifying and attracting the best talent