The Great Resignation, triggered by employees re-evaluating their priorities because of the Covid-19 pandemic, is causing disruption across most, if not all, industries.
When employees resign, it leaves skillset gaps in the remaining workforce, increasing the workload strain on remaining employees. Over-extending employees can create new pain points in customer journeys, due to service inefficiencies and a slowdown in customer care innovation while management seeks and trains replacements.
In collaboration with CallMiner, CX Network provides a toolkit based on its survey of 110 CX practitioners to help your brand protect the integrity of its customer experiences (CX) by investing in smarter employee engagement and talent retention strategies.
Download this report to learn:
- Why organisations are using conversation analytics to improve EX
- Which EX initiatives promote retention and how they benefit CX
- Key EX insights from companies such as Dialog Axiata, ESPN and DHL Express
- What every business should include in its talent retention toolkit