Frictionless digital experiences in today’s economy are essential for customer engagement, retention, maximizing revenue and reducing complaints.
While some companies had undertaken extensive digital transformation prior to 2020, others had to swiftly develop their digital CX to more acceptable levels in reaction to the Covid-19 pandemic.
This eBook reflects on the lessons shared at CXN Live: Digital CX around accelerating digital CX journeys without sacrificing quality.
Leaders from Amazon Games, Nissan, Roche and AT&T provide insights on protecting customers’ online wellbeing, streamlining digital CX optimization and implementing successful cultural transformation.
Download this eBook to:
- Discover tactics around scaling-up digital support when customers need it most.
- Learn from how Nissan digitally transformed its CX in a targeted manner.
- Understand the dangers of digital CX short-termism.
- Explore the duty of protecting customers’ online safety.