Turning customer data into actionable insights is one of the largest challenges faced by CX professionals today.
The overwhelming, abundance of data complicates locating insight or trends specific to individual customers to boost their satisfaction.
CX Network has launched a new survey that will form the basis of the next installment in the report series: The big book of customer insight, data & analytics.
The survey will take 5-10 minutes to complete, depending on the length of your answers, but of course the more detail you provide the more valuable the final report will be.
Taking part in the survey allows you the option to gain priority access to the finalised research report once published.
If at any stage you have questions about the survey, you can email CX Network's editor on chanice@cxnetwork.com.