In this content piece ahead of Customer Contact Week, we speak to Nicola Millard, Customer Insights & Futurology at BT, and Philip Purdy, Customer & Client Services Manager at Travelzoo, who discuss how data and analytics is impacting customer contact centres.
20-21 May 2025
Lisbon, Portugal
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June 02 - 03, 2025
The Camby, Phoenix, USA
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June 04 - 05, 2025
The Camby, Phoenix
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