This infographic will help you translate a great offline customer experience to online.
That a great customer experience matters to drive customers and loyalty, and in turn revenue, has been a longstanding fact within the CX industry.
Research has shown that a staggering 73 per cent of consumers would return to a retailer after previously receiving a great customer experience. And on the flip side, 89 per cent would never go back following a bad experience.
This is even more prominent online, where a digital experience led to 97 per cent of people deciding whether or not they would purchase a product or service, and 65 per cent of people said that the online experience has influenced their opinion about a brand and what they offer.
So what are some of the key steps you can take to create the ultimate online customer experience?
Monetate has created this handy infographic, which provides top tips for moving the offline customer experience online and for how you can become a customer experience expert. Click on the image for full-size or download it below.
Source: Monetate