monday.com is the leading work operating software platform and to maintain this position, it uses its CX ticketing system as an invaluable source of customer feedback that helps drive product and service development. The CX teams use this to streamline customer services, while the product teams use it to refine aspects of the product, solve issues and spearhead development.
In this white paper, discover how monday.com’s CX knowledge managers and product analysts are trawling this customer feedback to understand the volume and overall trends in customer sentiment.
Download this white paper to discover:
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The challenges faced when utilizing customer data.
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How to implement advanced AI and NLP to deliver real-time and granular insights.
- How Tagado is helping monday.com transform customer feedback into qualitative data intelligence that drives action.