Content

Events
About

AI: Enabling personalization at scale

Rhiannon Chandler-Day | 11/16/2023
Watch this session to explore the evolving role of contact centre agents in the era of conversational AI. We discuss tips for best practice and real-world case studies from the team at Genesys on how customers have been using AI to empower agents and personalize CX at scale. To continue reading this story Click Here

Upcoming Events


CX USA Exchange

February 25 - 26, 2025
Fort Lauderdale, Florida, USA
Register Now | View Agenda | Learn More


CX BFSI Exchange UK

March 04 - 05, 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More

MORE EVENTS