For contact center leaders, efficiency is everything and success is measured in resolution times, quality assurance scores and agent productivity. But in the age of AI, there are new methods by which to drive greater efficiency in the contact center.
Produced in association with Sprinklr, this report explores three methods contact center leaders in the Middle East region can adopt to enhance the efficiency of their modern communications hub.
Featuring real life case studies and insights from contact center leaders at Majid Al Futtaim, Dulsco, Go Telecom and Sprinklr, it explores the capabilities that contact center leaders in the MEA region require in the AI age and explains where and when you can put them to work to deliver the best results.
Download this report to discover
- How to switch to channel-less omnichannel support
- The role of generative AI and other cutting-edge technology when enhancing efficiency
- Contact center management tips from Haitham Elkhatib, senior vice president of sales for Sprinklr