For CX, 2023 was a year marked by huge advances and equally huge challenges, from generative AI to global economic conditions. CX practitioners are now looking to understand the key developments that will influence their work in 2024 and how other organizations are innovating to drive customer and employee satisfaction.
Leveraging the modern contact center to drive your 2024 CX strategy, explains how the most innovative and customer-centric organizations continue to set new standards in CX through a focus on omnichannel advances such as generative AI and video-first support.
Featuring insights from Netflix, Major League Baseball™, Yle, Metacask, OctoGate, Mike Morse Law Firm, CXPA Finland and Zoom, this report charts the trends that are on track to drive CX in 2024 and explains how they can be realized through the contact center.
Download this report to discover:
- How to creatively engage with customers using video, automation and data.
- Why hyper-personalization and machine customers need to be on the practitioner’s radar for 2024.
- The impact of multimedia service and support, automation and generative AI in CX.