Before generative AI, digital self-service was based on Q&A style interactions and limited to addressing only simple, documented questions. However, the many customer queries that could not be addressed ended up in the contact center, creating a pain point for customers, a bottleneck for employees and a drain on resources.
With generative AI this no longer has to be the case, but knowing where to start can be difficult. Coveo’s whitepaper, Your blueprint to generative answering in digital self-service is an invaluable resource for CX practitioners who want to transform the efficiency and impact of digital self-service.
Featuring real world case studies from major organizations that have made generative AI work for them, this whitepaper explains how to reduce hallucinations, how to boost security, and the “4D” approach leading enterprises are taking in order to design the ultimate generative AI customer experience.
Download this whitepaper to discover:
- How one major enterprise boosted self-service resolution rates by 20 percent in six weeks.
- Whether or not your organization should “DIY-or-buy” a generative AI solution.
- The harsh truth of “garbage in, garbage out”, and why it could be the biggest indicator of your generative AI success.
Find out more about generative answering in the webinar Mastering self service: Elevate CX with generative AI. Click here to find out more.
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