Whether it’s productivity gains or boosting CSAT scores via self-service bots, generative AI is poised to change the face of customer service in 2024. But what else is making waves?
We know generative AI chatbots are adept at driving more human-like responses at scale on conversational channels like live chat, Instagram Messenger or WhatsApp, while a powerful, unified agent workspace helps businesses deliver fast and contextual support.
Produced by Freshworks, 5 priorities for customer service leaders in 2024 explores how customer service leaders can align their priorities for real business results and make omnichannel engagement the new norm.
Download this whitepaper to discover:
- What your industry peers are prioritizing.
- How to break the silos between sales and customer service teams.
- How to Leverage AI copilot to boost agent productivity while gaining easier access to critical customer service insights.