Generative AI and large language models (LLMs) are reshaping what is possible in CX and customer service, but this technology is not just changing experiences, it is also changing expectations particularly around self-service.
The whitepaper 4 ways to get started with generative AI in customer support explains how to use generative AI and LLMs to take your digital CX to the next level and the steps required for a successful and measurable generative AI deployment.
Created by Coveo, it covers the implications for businesses and the considerations, questions, and concerns that exist around generative AI.
Download 4 ways to get started with generative AI and discover:
- What generative AI is and how you can educate your teams on its capabilities and potential.
- How to establish metrics that will help to quantify the success of a generative AI program.
- Three key questions business leaders should ask themselves before investing in generative AI.
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