Closing the service gap: AI strategies for contact center success

This session from All Access: The AI Revolution APAC 2025 explores how AI and automation – like intelligent virtual agents, predictive analytics, and personalized routing – can help businesses bridge the service gap, empower agents and streamline workflows.

Hear Stephen Gibb, senior director of solution consulting for ServiceNow tells Rhiannon Chandler-Day about actionable AI strategies you can for better customer engagement, increased satisfaction and stronger loyalty.