Agentic AI promises to transform work flows as well as the experiences of employees and customers. As a result, it is taking the business world by storm.
Last year, early movers Microsoft, Twilio, Freshworks, OpenAI and Materia were among the first to introduce agentic AI tools that can assist agents, improve customer outcomes and augment workflows.
In this article, CX Network rounds up a further four agentic AI solutions that have come on the market in 2025 and outlines the benefits they promise to deliver.
Pantheon Lab’s Metahuman Interface
With a focus on changing the rules of customer interaction, retail experiences and digital engagement, Pantheon Lab has unveiled its latest Metahuman Interface (MHI). It features advanced emotional intelligence, building on the company’s expertise in creating lifelike digital humans, which are now able to detect, interpret and respond to human emotions in real time.
The new MHI transforms traditional, static retail touchpoints – such as ordering kiosks – into dynamic, voice-enabled interfaces that engage users with human-like empathy and understanding.
Pantheon has yet to name any customers for its MHI tech, but it already works with Toyota, KFC Taiwan, Hong Kong Airport Authority, SBS Transit (Singapore) and National Gallery Singapore.
Cisco’s Webex AI Agent and AI Assistant
Cisco’s Webex has received an agentic AI upgrade with the release of two new contact center tools which it says can “transform contact centers into customer experience centers”.
Webex AI Agent: This 24/7, self-service solution delivers “natural, human-like interactions” and works alongside human agents to answer routine and high-volume customer questions, execute actions to fulfil customer requests and eliminate the need for queues or wait times. It integrates out of the box with Webex Contact Center and combines natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human.
Cisco AI Assistant for Webex Contact Center: To improve agent and customer service experiences, the generally available Cisco AI Assistant for Webex Contact Center has new features planned for Q2 2025, including suggested responses and real-time transcription for agents. These will join previously available features including context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores.
“Enterprises are starting to realize the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds,” says Jeetu Patel, executive vice president and chief product officer, Cisco.
Experience Agents from Qualtrics
Unveiled at X4 2025, Qualtrics’ Experience Agents step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and employee at unprecedented scale.
Qualtrics says that unlike traditional transactional AI, Experience Agents understand and engage with customers and employees in personalized, empathetic ways. Whether it's responding to survey feedback or addressing issues in the moment, these agents empower businesses to take action instantly and deliver more meaningful, human-centred experiences.
Qualtrics CEO Zig Serafin says Experience Agents represent “a radical shift in what’s possible” from an XM platform.
Generative AI and AI agent upgrades for RingCX
RingCentral unveiled two new AI solutions for RingCX customers at Enterprise Connect 2025:
AI Interaction Analytics: An add-on capability for RingCX customers, designed to provide a comprehensive, always-current ‘AI-based CSAT’ view of customer sentiment that reflects the actual customer journey and experience of a customer.
AI Agent Assist and AI Supervisor Assist: Now in open beta and expected to be available on general release in the coming months, this solution offers real-time, in-call AI assistance for customer service agents. RingCX AI Agent Assist actively listens to customer interactions and offers contextual suggestions, ensuring more accurate, timely and personalized resolutions.
The launch followed the recent release of RingCentral AIR™, the AI receptionist, which combines advanced voice with generative AI, can save each employee about 50 percent of the time spent on inbound calls and already has 200 live customers across industries such as security services, hospitality and legal.
"Every tech vendor today is embarking on an AI journey. What truly matters is how these solutions are integrated into real-world applications to solve specific business challenges, drive innovation, and deliver tangible value to customers. It's not just about having AI, but about leveraging it effectively to create meaningful impact,” says Roopam Jain, vice president of research, information and communications technologies at Frost & Sullivan. “RingCentral’s foray into Agentic AI with the recently announced RingCentral AIR exemplifies this approach."
Oracle’s AI Agent Studio
Bringing AI agents together on a single platform, Oracle AI Agent Studio for Fusion Applications allows Oracle customers to create, extend, deploy and managing AI agents and agent teams across their enterprise.
To do this, AI Agent Studio provides easy-to-use tools for customers and partners to create customized AI agents that address complex business needs and can help drive new levels of productivity.
The studio delivers easy-to-use tools, including advanced testing, robust validation, and built-in security, that will help Oracle Fusion Applications customers and partners create and manage AI agents – at no extra cost to existing customers.
Early adopters include Accenture and PWC. Dan Priest, US chief AI officer for PWC says: “Agents can help unlock the value of AI for the enterprise. We're entering a period of agentic organizations that will fundamentally change how we work across functions and industries.
“PwC's unmatched track record of teaming with Oracle to transform our clients' businesses makes us very excited about what we can do with Oracle's AI Agent Studio — more IQ, new capabilities, all lead to great possibilities,” he adds.
Forethought adds agentic architecture for voice
Forethought has claimed an industry first with Forethought Voice, which brings its fully agentic architecture to voice, and allows users to explain what they need in plain language, while AI does the work.
Developed in partnership with Cartesia, the natural-sounding model maintains low latency for seamless conversations with customers. The solution allows businesses provide 24/7 support across chat, email, SMS and phone, while reducing costs, improving customer satisfaction and freeing human agents to focus on more high-value activities.
“Agentic AI can now offer seamless customer service on any channel, without the need for complex decision trees or human oversight,” says Deon Nicholas, co-founder, president and executive chairman of Forethought.
“Building a voice AI that can truly resolve issues end-to-end is incredibly challenging, and most ‘AI agents’ today lack the real business logic needed to take meaningful action. With Forethought, on voice and other channels, you can simply explain what you need in plain language and AI does the work – an industry first,” Nicholas adds.
Through Forethought’s advanced agentic reasoning engine, Autoflows, users can offer fully autonomous customer support. Forethought can resolve complex issues, answer questions with precision and take action – like checking order statuses or updating account details – without a human agent.
Forethought Voice is already being used by Upwork. The platform’s director of customer service technology and innovation, Stan Gromer, said: “This is going to keep changing how we do things. This is the next big thing.”
Quick links
- 10 Customer experience tools for 2025
- 5 steps to maximizing generative AI with seamless integrations
- From Taco Bell to DeepSeek: 4 ways AI is disrupting CX
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