Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Reshaping experiences in the Agentic AI era featuring Forrester

Events

Apr
22 - 23 All Access: Digital CX 2025
Apr
23 CX TALKS From insights to actionability: Bridging the gap with generative AI in Contact Center Intelligence in APAC
Apr
29 CX TALKS Building a robust digital customer service in 2025: The future of AI-driven channel-less support
May
06 All Access: Workforce Management for Contact Center 2025

Popular Content

1 The top 25 AI leaders in CX to follow in 2025 2 5 steps to maximizing generative AI with seamless integrations 3 Omnichannel chaos: Why customers expect a seamless experience, but brands are falling behind 4 Can Honor’s deepfake detection restore customer trust in AI? 5 Agentic AI solutions to up your CX game 6 Generative AI drives web traffic spike for retailers in US

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

GovindaRaj Avasarala
GovindaRaj Avasarala

Head of CX Excellence

Vodafone Idea (Vi)

Claire Hill
Claire Hill

Customer Operations Director

Travel Counsellors

Andrae Kirkland
Andrae Kirkland

Lead tech program manager

Nike

Iain Langridge
Iain Langridge

Product and Customer Experience Lead

Amazon Games

Jaakko Lempinen
Jaakko Lempinen

Chief customer and portfolio officer

YLE Finland

Hun Ni Liew
Hun Ni Liew

Head of Business Transformation

DHL Express Malaysia

Yvette Mihelic
Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu
Jaslyin Qiyu

Founder

Mad About Marketing Consulting

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Ash Tailor
Ash Tailor

Guest lecturer

London Business School (LBS)

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye
Joshua Tye

Senior Customer Operations Leader

Cash App

Rekha Weerasooriya
Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

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