12/22/2024
Why NPS declines and how to fix it
February 04 by CX NetworkHow AI enables real-time insights and illuminates CX fixes
Using data, technology and creativity for meaningful customer connections
December 26 by Melanie Mingas
Deloitte’s Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity
6 ways healthcare brands achieve dominance through patient experience
December 23 by Jason Ten-Pow
What 1,000 consumers think of the top healthcare insurers, retailers and brands in the US and Canada
How 3 major brands used business intelligence to transform the contact center
December 20 by Sahil Shetty
From finance to airlines, business intelligence can improve contact center operations for businesses in all industries
CX Trends 2025
December 19 by CX Network
How to leapfrog from CX traditionalist to CX trendsetter, and the benefits it can bring for your organization
10 things to know about measuring and improving CX for brand growth
December 15 by Amelia Brand
Learn how to measure and improve CX to create lasting memories and boost brand growth
Events
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1 Have your say on the Global State of CX in 2025 2 The CX trends to watch in 2025 3 How to save CX according to Jim Tincher 4 Shein prepares for London IPO with investor roadshow 5 Customer experience trends for 2025: Insights from CX solution providers 6 10 things to know about measuring and improving CX for brand growthOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
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Thought Leadership Content
Why Learn With CX Network
As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
See More03)Online Events
CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
Question About CX Network?
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Contact us to learn how can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.
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