In a world where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service.
Yet, collecting, analysing, and acting on feedback is a challenge due to evolving expectations, data volume, and the lack the necessary senior management buy in to link insights to outcomes.
All Access: Voice of the Customer addresses these challenges head-on, equipping you with practical solutions.
93%
of customers say that it's important to them that companies understand their needs and expectations.
70%
of customers say that they're more likely to do business with a company that takes the time to understand their personal needs
89%
of customers say that they're more likely to be loyal to a company that resolves their issues quickly and efficiently
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.