Ashish Verma

Vice President (Data Tech) DBS Bank

Ashish brings over 20 years of expertise in high-growth tech sectors, specializing in Gen AI, Blockchain, Classical AI, ML, Data Engineering, and IT. His career is marked by a robust track record in developing technology platforms and application software across web, mobile, and AI-based channels. He excels in Generative AI, notably implementing RAG use cases and leading Data Loss Protection/Prevention initiatives as Vice President of AI and Data Tech at DBS Bank, Singapore. Ashish is recognized for his proficiency in Synthetic Media, Robo Journalism, and advanced Facial Detection/Recognition technologies within Classical AI. As a Certified Blockchain Developer-Expert, he has contributed to building NFT marketplace platforms and interactive iNFT solutions. Ashish formerly led the AI Labs and Advance Technology Lab (ATL) at Singapore Press Holdings (SPH), where he spearheaded advancements in AI, Analytics, Archival, and Blockchain-iNFT technologies. His leadership was pivotal in creating 'SPH Wave', a rapid-deployment Customer Data Platform (CDP). Previously, as Co-Founder of tie.ai, Ashish pioneered AI-driven solutions for hospitality and co-working industries. Before his current roles, Ashish held key positions at Walmart, BestBuy.com, Barclays, and Adobe Systems, where he managed e-commerce platforms and led software development teams. Ashish's contributions are acknowledged through keynote presentations at global tech summits, accolades like the INSPIRE Tech Award, and his role as a panelist at AI, Data, and Blockchain conferences. His commitment to advancing technology continues to drive impactful innovations in the tech industry. He holds a Bachelor's degree in Mechanical Engineering and a Master of Technology (M.Tech) from the Indian Institute of Technology (I.I.T.), Delhi.

Day One - 20 May 2025

9:00 AM OPENING ADDRESS: Building Trust through innovation

Conversational AI is transforming industries, reshaping customer and employee experiences, and redefining operational efficiency. While its applications vary, the fundamental principles remain the same—building trust through intelligent automation and innovation.

In financial services, Conversational AI is accelerating service delivery, enhancing customer engagement, and ensuring secure, compliant interactions. This session will explore how enterprises, particularly in banking, can take a holistic, end-to-end approach to Conversational AI in user experience (UX). We’ll assess the strategic value and cost benefits of Knowledge Management Systems (KMS) and provide a practical demonstration of key considerations when implementing one.

At an executive level, the challenge isn’t just about adopting AI—it’s about leveraging it effectively to drive business outcomes. This session will provide CXO and Director-level insights into what works, what doesn’t, and how to maximize AI’s impact on customer experience (CX), employee experience (EX), and operational expenditure (OPEX).

Key Session Objectives:

  • Holistic strategy: Understanding the end-to-end UX approach in Conversational AI for maximum impact.
  • Knowledge Management Systems tech demo: Evaluating the essential components, cost benefits, and best practices for implementation.
  • Strategic decision-making: Identifying what to use, what to avoid, and how to drive measurable AI benefits across the business.
  • Automation and personalisation: Balancing AI-driven automation with hyper-personalised engagement.