Mark Garratt

Mark has spent over 32 years in Marketing and Customer Relationship Management in a variety of high-profile private and public sector organisations worldwide.

 In his early years he was Marketing Director for Principality Building Society in Wales and Head of Customer Management for Royal & Sun Alliance (responsible for leading Customer Management for the launch of MORETH>N), before running his own CRM consultancy, helping over 30 companies worldwide to develop effective customer management practices.

 He was instrumental in setting up Confused.com, before taking up a senior interim management career with organisations such as Open University, Royal Bank of Scotland Plc, Yell Group Plc, British Airways and Barnardos.

 Latterly he has been Director of Marketing, Communications and Student Recruitment for City University London and the University of West London. Since June 2013 he has been Director of External Affairs for the University of Bradford, where he and his team have been multi-award winning for the past few years. He has recently been appointed the Vice-Chair of the Universities Marketing Forum, which represents all the Higher Education Marketing Directors in the UK. He is also a Board Member of Leeds City College (third largest FE college in the UK), Board Member of Bradford UNESCO City of Film (the world’s first UNESCO City of Film), and Active Bradford. He is also Chair of the Advisory Board at Theatre in the Mill in Bradford, Advisory Board Member of the Bradford Literature Festival (fastest growing and most diverse literature festival in Europe), and a Director of the Cultural Trust for the City of Bradford.