Sprinklr & CX Network present
AI Masterclass Series
Drive efficiency in your contact center
Streamline your contact center and boost efficiency
The Certified CX Masterclass focused on the AI revolution
Featuring 6 experts across 3 sessions, this masterclass brings together some of the BIGGEST minds, BIGGEST influencers and BIGGEST brands in CX to share real-world applications of AI that deliver real impact.
Who this is for
CX leaders, strategists, and practitioners across marketing and customer service
What you will learn
Join the CX-WISE Masterclass to explore:
• Actionable strategies to improve team productivity by up to 40% with AI.
• Tested techniques to drive efficiency and increase brand engagement on social media by up to 180%.
• Practical ways to empower your teams with AI to improve time-to-market and scale revenue opportunities by up to 49%.
• Proven AI-led strategies to reduce contact center costs and boost CSAT by up to 50% with GenAI-powered contact center intelligence.
Your Expert Speakers
Michael Nevski
Director of Global Insights
Visa
Farley Fernandes
Senior Manager, Customer Experience - Global Business Services
adidas
Bayu Febriajie
Chief Product Owner, Digital Servicing, CCIB
Standard Chartered Bank
Anushka Gulati
Senior Solutions Consultant
Sprinklr
Christie Fitzgerald
Americas Presales Director, Specialist Teams
Sprinklr
Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Your Masterclass Sessions
Masterclass 1:
How to measure the true voice of the customer (VoC) and build brands that stick
This Masterclass will show you how to build a solid VoC framework to identify, measure, build and action upon customer sentiment, and harness the power of real-time insights while avoiding common pitfalls along the way.
Hosted by
Michael Nevski
Director of Global Insights
Visa
& Christie Fitzgerald
Americas Presales Director, Specialist Teams
Sprinklr
Masterclass 2:
Building agent-assist technologies that actually empower
This Masterclass is designed to equip audiences to identify, prioritize, and implement agent augmentation initiatives that leverage the power of AI to empower teams.
Hosted by
Bayu Febriajie
Chief Product Owner, Digital Servicing, CCIB
Standard Chartered Bank
& Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Masterclass 3:
Defining new contact center efficiency assessment metrics
This Masterclass is designed to help you develop a holistic view of contact center efficiency and quantify the impact of your contact center on overall CX.
Hosted by
Farley Fernandes
Senior Manager, Customer Experience - Global Business Services
adidas
& Anushka Gulati
Senior Solutions Consultant
Sprinklr
Fully Certified
Master the art of CX with AI
Are you ready to elevate your customer experience game? Our expertly crafted Masterclass series offers a comprehensive learning solution that will equip you with the essential skills to excel in today's dynamic CX landscape. Discover how to harness the power of Voice of Customer, build AI-Empowered agents, and optimize contact center efficiency.
Learn from industry leaders with years of practical experience and gain insights into streamlining operations, reducing costs, and improving overall contact center performance.
By successfully completing all three Masterclasses, you'll earn a certificate of completion, validating your expertise in CX. Don't miss this opportunity to stand out in your field and advance your career.
Presented by
In Partnership With :
Want to learn more?
Contact us: info@cxnetwork.com
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