Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight

25 January, 2022 | Free CX Network Online Event

Georgina Wilczek

Conference Director CX Network

Georgina holds over 15 years' experience of researching, programming and producing events. She has devised and run large-scale, small-scale, physical and digital events all around the world on a wide range of topics, several of which have won industry awards.

Formerly, she was an in-house Researcher and Producer for the BBC, where, over five years, she produced many high-profile features, concerts and documentaries for BBC Radio 3 & 4 and worked on a wide array of live magazine programming, outside broadcasts, features and live events. From 2008 to 2020, she also became a Chartered Marketer (MCIM) and PR Director (MCIPR) and founded, developed and grew a successful marketing agency, providing end-to-end marketing and communications support to businesses across the UK.