January 23, 2024
| Free CX Network Webinar Series
Greer Lynch is VP of Marketing at Mavenoid, an intelligent support automation platform that uses AI to help product companies remotely resolve customer support issues. Prior to Mavenoid, Greer led marketing at Leaf Logistics, a supply chain software firm. Other past experience includes startups Convoy and AnyMod, as well as tech companies Microsoft and Apple. She holds an MBA from the Kellogg School of Management with a focus in marketing.
Day One
10:30 AM Transforming digital help centers to offer personalized support
Since the first live help desks launched in the mid-2000s, the help center webpage experience has remained mostly unchanged; a collection of FAQs and product documentation that requires visitors to manually click and scroll to search for product support answers.
Last year, Mavenoid removed these inconveniences with the introduction of Dynamic Help Center — a personalized experience that delivers answers based on what each visitor is looking for, whenever they visit the page. Join Frontpoint’s Chief Operating Officer, Derek Carder, to learn how Frontpoint is using Mavenoid’s AI-powered customer support tools, including Dynamic Help Center.
Attendees will learn:
- How dynamic help centers can boost self-service resolution rates up to 70 percent.
- How personalized product support pages help protect a brand’s reputation.
- How AI can supplement a company’s information creation process.
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