RE-IMAGINE THE FUTURE OF BRANCHES, STORES & OUTLETS IN ASIA

19 - 20 March, 2025 | One Farrer Hotel, Singapore

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Sumesh Rahavendra

Chief Digital & Technology Officer, Pos Malaysia

Main Conference Day 2 - Thursday, 20 March 2024

9:40 AM Keynote Presentation - Redefining Tradition: How Pos Malaysia is Transforming Customer Experience with Pos Shop

Going beyond traditional postal services by integrating a café and convenience store to cater to younger audience
Creating a lifestyle hub for everyday needs and fostering community connection
How legacy service providers can stay relevant in a digital era by through customer-centric transformation

11:40 AM Fireside Chat - Less is More: Realigning Branch Strategy to Optimise Overall Footprint

How the transition to digital-first models is impacting overall strategy on physical footprint
Right-sizing - Capitalising on few locations vs many distributed branches and scaling convenient micro-locations
Redefining the role of branches to meet evolving customer needs

Check out the incredible speaker line-up to see who will be joining Sumesh.

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