Ngai Yuen Low

Chief Merchandise & Marketing Officer AEON Group Malaysia

Low Ngai Yuen is the Chief Merchandise and Marketing Officer for AEON (M) Co Berhad while serving 2 other public listed companies;  GDEX Berhad and OCK Group Berhad. GDEX is a last mile courier services and logistic company while OCK is in the business of telecommunications, network services and renewable energy. She is also a multiple award-winning advocate with an extensive and a proven track record of transformative impact across diverse sectors. President of the 24-year-old Persatuan Kakiseni that champions the arts and its advocacy; she also founded Pertubuhan Pembangunan Kendiri Wanita Dan Gadis, WOMENgirls in 2013; an NGO dedicated to program interventions to remind women as role models to younger girls to achieve their potentials.

Yuen’s acclaimed social film on humanity called Orang Itu scored a 10/10 from film critic, Tan Sri Johan Jaafar in The Star and is named the top 5 must watch Malaysian films. This film is still showing on Netflix since 2021. Currently Yuen is also sitting on the Pahang Economic Advisory Council 2024/5; Committee To Culturalise Productivity for Malaysia Productivity Corporation, MPC; National Cultural Council (MAKEN) as well as the Steering Committee of the 30% Club Malaysia.

Main Conference Day 1 - Wednesday, 19 March 2024

9:00 AM C-Suite Keynote Panel Discussion - Unified Front: Top Level Strategies for the Future Branches and Stores Experience

  • Explore strategies for ensuring that customers experience a consistent and integrated journey across both digital and physical channels 
  • Importance of touchpoints such as mobile apps, in-store kiosks, and online platforms that work together to provide a unified experience 
  • Emerging technologies, such as augmented reality (AR), virtual reality (VR), and the Internet of Things (IoT) 

12:50 PM Redefining the Role of Physical Stores and Branches in a World Dominated by E-Commerce

  • How AEON is Transforming Branches and Stores for a Digital-First Future 
  • Leveraging data for personalized marketing, and creating seamless online-to-offline (O2O) journey 
  • Innovations in store design and layouts to adapt to changing customer behaviours 

Check out the incredible speaker line-up to see who will be joining Ngai.

Download The Latest Agenda