Max Klimmex
Global Head of Customer Success Intercom
Max Klimmek is responsible for building and scaling Intercom's Customer Success team. Prior to joining Intercom, Max led a team of 10 enterprise support engineers at SAP SuccessFactors where they handled the company's top customer escalations.
Day Two
10:00 AM Stuart Improves CX through Automation & Messaged Based Support
Andrew Baylis, Head of Live Ops and Support, Stuart
Max Klimmek, Global Head of Customer Success, Intercom
Owned by GeoPost, logistics company Stuart faced challenges with an increase in customer queries while maintaining the best customer experience. They needed a communication channel that was faster, more efficient, and more personal to help them onboard and support their customer base as they grew their presence across Europe. In this webinar, discover how the company overcame these challenges by implementing Intercom’s conversational support platform to deliver the best CX.
- In a test with a B2C customer, 70% of customer queries were resolved with Intercom’s self-serve capabilities and Custom Bots
- Saving over 88 hours per week and handling up to 90 chats per hour
- Significant monthly costs savings by switching from SMS to outbound messaging
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