Justine Petit

Bonnie Chase, Sr. Product Marketing Manager, Coveo

Coco Deng-Kral, System Solutions Consultant - Coveo

In today’s digital rush, companies are deploying multiple channels to meet varying customer service needs however optimizing channels in silos can lead to a disjointed customer service experience. The best modern support experiences leverage AI to give customers a personalized and seamless experience across all channels. In this session, get a glimpse into some innovative use cases which helped:

• Informatica achieve a 120% increase in case deflection
• Salesforce achieve 40% increase in their case deflection rate
• Tableau Software cut down $18M annually in support costs