Coco Deng-Kral

System Solutions Consultant Coveo

Coco Deng-Kral System Solutions Consultant - Coveo Coco is a system solutions consultant who thrives in architecting solutions to achieve best UX ! She has spearheaded custom integrations with a number of 3rd-party technologies and various customers. Through these experiences, she developed very strong customer relationships with her customers and successfully helped them achieve their dream experience. She is also a firm believer of the intelligence coming from data and AI power!

Day One

12:00 PM Major Companies Modernise their Channels for Exceptional Customer Support

Bonnie Chase, Sr. Product Marketing Manager, Coveo

Coco Deng-Kral, System Solutions Consultant - Coveo

In today’s digital rush, companies are deploying multiple channels to meet varying customer service needs however optimizing channels in silos can lead to a disjointed customer service experience. The best modern support experiences leverage AI to give customers a personalized and seamless experience across all channels. In this session, get a glimpse into some innovative use cases which helped:

Informatica achieve a 120% increase in case deflection
Salesforce achieve 40% increase in their case deflection rate
Tableau Software cut down $18M annually in support costs

In Partnership With :

IQPC Home