Bonnie Chase is a Senior Product Marketing Manager for Coveo for Salesforce. As a self-proclaimed product nerd, she has a passion for creating meaningful experiences through storytelling, technology, and design. Prior to working in product, Bonnie spent a decade in knowledge management, focusing on content strategy, knowledge creation, and user experience, helping enterprise companies empower their users through self-service. Outside of work, Bonnie enjoys hiking and spending time with her daughters.
Day One
12:00 PM Major Companies Modernise their Channels for Exceptional Customer Support
Bonnie Chase, Sr. Product Marketing Manager, Coveo
Coco Deng-Kral, System Solutions Consultant - Coveo
In today’s digital rush, companies are deploying multiple channels to meet varying customer service needs however optimizing channels in silos can lead to a disjointed customer service experience. The best modern support experiences leverage AI to give customers a personalized and seamless experience across all channels. In this session, get a glimpse into some innovative use cases which helped:
- Informatica achieve a 120% increase in case deflection
- Salesforce achieve 40% increase in their case deflection rate
- Tableau Software cut down $18M annually in support costs
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