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InMoment and MaritzCX are joining forces, bringing together two pioneers in the experience industry to create one company united in our efforts to bring years of customer and employee experience expertise to our clients. We are committed to improving the way businesses compete and thrive in the experi...
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Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? Oracle’s Customer Experience solutions help brands build and manage lasting customer relationships by taking action in every moment that matters, from cus...
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Intercom is the world’s first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences
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Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interactio...
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We help our customers around the world turn digital challenges into business success. Our technical expertise and industry experience enable us to anticipate what’s next and answer questions before they’re asked. Our partnership with customers accelerates their growth by giving them a unique competiti...
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eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers he...
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SAS is the global market leader in analytics and one of the world's largest software manufacturers with sales of $3.2 billion. Customers at more than 83,000 locations use SAS' innovative analytics, business intelligence and data management software and services to make better business decisions faster. S...
Generating Actionable Insights through Data Integration, Artificial Intelligence and Visualization
Businesses today are faced with an unprecedented amount of data on both their customers and products.
However, companies often struggle to unlock the value of all the data at their disposal due to ineffective tools and processes for collecting and analysing data, a lack of a data driven culture, and an inability to effectively communicate insights to drive decision making.
With that in mind, Customer Data, Insights and Analytics 2020 will be focused on:
- Integrating both internal and external data sources to give a full 360 view of the customer
- Leveraging customer data to drive personalization
- Enhancing data governance to ensure quality data and therefore quality insights
- Unlocking the potential of AI to spot patterns and generate insights from structured and unstructured data
- Utilizing data visualisation and effective communication to improve stakeholder engagement
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Featured Speakers
Ritanbara Mundrey
Global Consumer and Marketplace Insights
Nestlé
Derek Eccleston
Director Expert Insights
InMoment
Bonnie Chase
Sr. Product Marketing Manager
Coveo
Edward Fowler
Marketing Technology Lead
Better Collective
Andrew Baylis
Head of Live Ops and Support
Stuart
Coco Deng-Kral
System Solutions Consultant
Coveo
Max Klimmex
Global Head of Customer Success
Intercom
Simon Fraser
VP of Customer Experience Strategy
InMoment EMEA
Stephen Kennedy
Director of Pre Sales
eGain
Greg Dowling
Global Director of Business Insights
Glassbox
Gaurav Srivastava
Head of Customer Intelligence
SAS
Vinayak Datar
Chief Product Manager
Persistent Systems
Jennifer Pham
Head of Digital Events
IQPC Digital
2020 Agenda
15 September
11:00 SGT (APAC WEBINAR)
Reimagine Customer Engagement and Experience in the New Normal
Gaurav Srivastava, Head of Customer Intelligence, SAS
15 September
09:00 ET
Opening Remarks - CXN Live: Customer Insights, Data & Analytics
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA
09:15ET
We shape our tools, our tools shape us! How sharper data signals enable Smarter Marketing
Ritanbara Mundrey, Global Consumer and Marketplace Insights, Nestlé
10:00 ET
Understanding Complex Experience Journeys: Steps for Successful Data Integration
Derek Eccleston, Director Expert Insights, - InMoment EMEA
10:45 ET
NETWORKING BREAK
11:15 ET
Taming the COVID-19 Customer Service Crisis: Featuring Success Story
Stephen Kennedy, Director of Pre Sales, eGain
12:00ET
Major Companies Modernise their Channels for Exceptional Customer Support
Bonnie Chase, Sr. Product Marketing Manager, Coveo
Bonnie Chase, Sr. Product Marketing Manager, Coveo
16 September
09:15 ET
2 Sports Companies Personalise their Customer Experience with Big Data
[Sponsored by Oracle]
Edward Fowler, Marketing Technology Lead, Better Collective
Edward Fowler, Marketing Technology Lead, Better Collective
10:00 ET
Stuart Improves CX through Automation & Messaged Based Support
Andrew Baylis, Head of Live Ops and Support, Stuart
Max Klimmek, Global Head of Customer Success, Intercom
Andrew Baylis, Head of Live Ops and Support, Stuart
Max Klimmek, Global Head of Customer Success, Intercom
10:45 ET
NETWORKING BREAK
11:15 ET
Embracing Digital Experience Analytics Transformation
Greg Dowling, Global Director of Business Insights, Glassbox
Greg Dowling, Global Director of Business Insights, Glassbox
12:00ET
Building Customers for Life by Modernizing your Data
Vinayak Datar, Chief Product Manager, Persistent Systems
Vinayak Datar, Chief Product Manager, Persistent Systems
12:40ET
Closing Remarks - Everything CX 2020
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA
CX Network Live | Who attends our online events
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of
Customer Experience
Insight & Analytics
Marketing
Digital
Data Analytics
Digital Transformation
Business Intelligence
Call Centre
CX Network Live | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network Live
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online Sales, CX Network
john.kearns@iqpc.com
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