Toussaint Celestin

Principal, Product Marketing Manager - AI Talkdesk

Toussaint is the Principal Product Marketer for AI platform & industry solutions at Talkdesk. His background includes 20+ years in leadership roles driving go-to-market, product launch, and channel partner marketing motions for leading technology brands including RingCentral, 8x8 Inc., M5 Networks, AOL/Time Warner and AMD. With a focus on next-gen contact center AI-CX solutions, he is a technology futurist and evangelist, offering fresh perspectives on how generative AI, agentic AI, and related contact center technologies are transforming workflows to deliver innovative, automated, and trusted customer journey experiences.

Day One

11:00 AM Revolutionising Customer Experiences with AI: Insights for Success

Join us for an engaging conversation with Toussaint Celestin, the Principal Product Marketer for AI platform & industry solutions at Talkdesk, on leveraging Ai to deliver hyper-personalised, omnichannel customer experiences. This 30-minute fireside chat will delve into actionable insights to help you design a roadmap for integrating Ai into your contact center strategy, whether you’re just starting or refining your approach. Discover practical frameworks, hear success stories, and learn how to overcome common challenges in adopting Ai for exceptional customer service.


Key Learnings

  • Understand the core elements of an Ai adoption framework tailored to your contact center’s unique needs.
  • Identify the best starting points for integrating Ai into your customer experience strategy.
  • Recognise and avoid common mistakes that derail Ai projects in contact centers.
  • Design a phased Ai implementation strategy for scalable and sustainable success.
  • Explore real-world examples of how companies have optimised CX and achieved measurable ROI with Ai.