Toussaint is the Principal Product Marketer for AI platform & industry solutions at Talkdesk. His background includes 20+ years in leadership roles driving go-to-market, product launch, and channel partner marketing motions for leading technology brands including RingCentral, 8x8 Inc., M5 Networks, AOL/Time Warner and AMD. With a focus on next-gen contact center AI-CX solutions, he is a technology futurist and evangelist, offering fresh perspectives on how generative AI, agentic AI, and related contact center technologies are transforming workflows to deliver innovative, automated, and trusted customer journey experiences.
Join us for an engaging conversation with Toussaint Celestin, the Principal Product Marketer for AI platform & industry solutions at Talkdesk, on leveraging Ai to deliver hyper-personalised, omnichannel customer experiences. This 30-minute fireside chat will delve into actionable insights to help you design a roadmap for integrating Ai into your contact center strategy, whether you’re just starting or refining your approach. Discover practical frameworks, hear success stories, and learn how to overcome common challenges in adopting Ai for exceptional customer service.
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