5 November 2024 l Deep Dive
As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies, the need for future-ready contact centers is more pressing than ever. According to a recent study by Frost & Sullivan, the APAC contact center market is projected to reach a staggering $60 billion by 2025, driven by factors such as rising customer expectations, increasing digital adoption, and the growing demand for omnichannel support.
However, unlocking the full potential of future-ready contact centers comes with its share of challenges. Staying abreast of technological advancements, bridging the skills gap, and striking the right balance between automation and human interaction are among the key hurdles.
Join All Access: The Future Contact Centers Trends & Technology APAC where we address
these challenges and provide a platform for industry leaders, experts, and innovators to
share insights and solutions.
Embracing Technology, Empowering People, and Elevating CX
New for 2024
Embracing AI for Enhanced Efficiency
Discover how AI-powered tools and automation can streamline processes, reduce manual tasks, and improve agent productivity
Data Analytics for Performance Optimization
Learn how to leverage data analytics to gain insights into customer behavior, agent performance, and operational efficiency
Fostering a Future-Ready Workforce
Identify strategies to attract, train, and retain top talent in the face of evolving technological demands
Meet your Speakers
Sam Tolentino
Assistant Vice President
UnionBank of the Philippines
Andrew Mulero
Senior Lead of Customer Service Delivery
Telstra
Helen Crossan
Head of Member Services
Australian Retirement Trust
Marisol C. Salud
Customer Experience Manager
Eastern Telecommunication Inc.
Emily Bayford
Senior Manager, Contact Centres
Australian Super
Emma Noble-Beasley
General Manager – Contact Centre
Kiwibank
Sponsor
Media Partner
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
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global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out whats coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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