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22 - 23 May, 2019 | Hotel Novotel Barcelona City, Barcelona, Spain
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Michel Falcon, Keynote Speaker and Bestselling Author at Hospitality Entrepreneur
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Michel Falcon


Keynote Speaker and Bestselling Author
Hospitality Entrepreneur

Michel Falcon is an entrepreneur, international keynote speaker and author who leverages his People-First Culture™ philosophy to create customer experience, employee engagement and company culture strategies to grow businesses.

He is the author of the best-selling book, “People-First Culture: Build a Lasting Business By Shifting Your Focus From Profits to People.”

Michel and his business partners operate a portfolio of restaurants and venues in downtown Toronto. Their venues have grown to earn tens of millions of dollars in revenue with more than one hundred and fifty employees in less than two years.

He has advised and spoken at conferences for companies like Alfa Romeo, Verizon Wireless, Electronic Arts, LUSH and many others globally recognized brands.

Michel was selected as the spokesperson for McDonald’s Canada National Hiring Day campaign and has been included in publications such as: Forbes, Entrepreneur, Inc Magazine, Time Magazine and Yahoo Finance.

Check out the incredible speaker line-up to see who will be joining Michel.

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Conference Day One

Wednesday, May 22nd, 0019

9:00 Chairman’s Opening Remarks

18:00 Chairman’s Closing Remarks

Conference Day Two

Thursday, May 23rd, 2019

9:00 Chairman’s Opening Remarks

9:15 Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest Team

In this keynote presentation, Michel Falcon, employee engagement and company culture expert, will share proven strategies that he has used in his career to build high performing teams. Supported by his People-First Culture philosophy and 3P Strategy, Michel will teach us how he has designed employee experience programmes for dozens of industries that has impacted millions of employees globally.

14:30 [CONVERSATION] CEX: How to Close the Gap between Employee Experience and Customer Experience?

The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This conversation will look at to better connect the two functions through discussing the following points:
 
·         How to decrease the distance between your employees and your customers?
·         What steps can you take to increase employee engagement with CX initiatives?
·         How to effectively demonstrate the impact of work to your employees?

15:00 AUTHOR CONVERSATION: The “Employee Experience” Book

15:30 Chairman's Reflections and Closing Remarks