All Access: Digital CX 2025
April 22 - 23, 2025
| Free CX Network Webinar Series
Elizabeth is the Vice President of Marketing at NICE. Previously, she held leadership roles spanning marketing, communications, community, and CX departments at video game, social media, and cloud platform technology companies in both the B2C and B2B spaces. Over the course of her career, she has focused on identifying new and effective ways to create meaningful dialogue between a brand and its customers, and on developing products and programs that are built on relationships, outcomes, and impact.
Day One - 22 April 2025
11:00 AM AI-powered virtual agents: Quick wins, long-term scalability
AI-powered virtual agents work with your customers on convenient digital channels to provide efficient self-serve issue resolution. Organizations are realizing the benefits of AI-powered virtual agents in terms of agent time saved and improvements to CSAT every day. But just how impactful can an effective AI-powered virtual agent be, from a short-term and long-term perspective?
Join us to learn how and where businesses have found success with AI-powered virtual agents on the short term and consider the expected long-term gains from implementing these solutions. Get actionable insights into what's working currently and how organizations can best set themselves up for ongoing success.
Attendees will learn:
- Preparing for implementation: What questions you should be asking your AI-powered virtual agent provider in advance of implementing a solution
- Quick wins: What results you can and should expect from implementing an AI-powered virtual agent for your organization within the first year
- Long-term success: The potential impact over several years of ongoing use of an AI-powered virtual agent
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