Organizations are increasingly adopting conversational AI tools to enhance efficiency and both customer and employee experience. In this session, Alejandro Correal, Product Owner for Everyday AI Change and Adoption at Nestlé will share insights into the company’s journey in implementing AI technologies, including internal chatbots, while navigating the complexities of change management and user adoption.

This discussion will highlight the challenges and opportunities of integrating conversational AI in a global organization, focusing on building user confidence and understanding the importance of top-down leadership to encourage adoption. Attendees will learn how Nestlé employs the ADKAR change management methodology to drive adoption, foster a culture of innovation, and create a safe environment for employees to embrace the power of AI tools without fear.

Attendees will learn:

• Driving AI adoption: Strategies for effectively communicating the benefits of conversational AI and transforming employee perceptions from fear to empowerment.
• Navigating security and ethics: Best practices for ensuring responsible AI use, including continuous risk assessments and regular updates to internal guidelines.
• Creating a culture of trust: The importance of leadership in fostering an environment where employees feel safe to experiment with AI, enhancing engagement and driving innovation.