Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan Nokia

Pre-Conference Workshops

• Designing a strong divergent frame of analysis to recognise patterns in customer feedback, journey and experience

• Deciding the scope of the project to set KPIs for benchmarking

• Apply the methodologies of changing context and/or scenario creation

• Connecting ideas and ensuring reflection onto service improvement

· Recognising the benefit of design thinking to shift leadership innovation mindset

· Transforming problem-solving approach to meet customer’s expectation

· Building a future-ready organization by leveraging the value of design thinking approach

Check out the incredible speaker line-up to see who will be joining Pascal Gerard.