By 2025, 60% of organizations with voice of the customer (VoC) programs will supplement traditional surveys by analyzing voice and text interactions with customers, according to Gartner.
As customers’ expectations evolve rapidly, understanding and responding to customer's needs has never been more critical. AI is allowing companies to act on insights faster and with greater precision.
Join us to hear from industry leaders, innovators, and CX experts as they share insights, strategies, and tools for harnessing customer feedback to drive meaningful change.
93%
of customers say that it's important to them that companies understand their needs and expectations.
70%
of customers say that they're more likely to do business with a company that takes the time to understand their personal needs
56%
of customers are okay with sharing their personal information if it means getting better service
Source: Salesforce
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