The face of retail is constantly evolving to keep up with consumer demands. Coming from knowledge and theory to real implementation and iteration, learn how MediaMarktSaturn has developed a strategy to maintain their leading position in a post pandemic world. In this powerful session Henny Steiniger Head of Customer Intelligence & Customer Experience will share her insights and approach to improving customer experience: 

• Closed loop approach: the road to CX success 
• MediaMarktSaturn customer journey blueprint 
• Best practice: 
• How to improve In-store employee availability? 
• How to offer made to measure expert consulting? 
• How sustainability became the build-in success driver for MediaMarktSaturn