Free CX Network Online Event | September 06 - 07, 2022

Delivering memorable and personalised retail experiences through digital innovation, in store transformation and omnichannel integration

The pandemic heralded a dramatic shift to digital channels as customers and retail business alike were forced to change their channel preferences.
Moving out of the pandemic, consumers are increasingly looking for an omnichannel experience that provides the immediacy of digital with the in-person experience of in store.  The brands who best achieve this transition are likely to increase both new and returning customers.

With that in mind, CXN Live: Retail & E-commerce 2022 will be focused on:

• Digital - developing an effective digital channel strategy that combines the best of ecommerce, social media, apps and online communities  
• In store - reimagining store design and layout to provide experiences that delight the customer and drive purchasing behavior across all channels 
• Omnichannel - ensuring a truly integrated, and friction free, experience across digital and physical 
• Personalization - utilizing customer data to enrich customer journeys and drive customer retention and acquisition