Enhancing the Offline and Online Personalized CX through Successful Omnichannel Integration
30th - 31st August 2022 | Free CX Network Online Event
Moataz Ibrahim
Head of Digital Customer Experience Telecom Egypt
A customer experience professional. I have been engaged by my employer during my career journey on making a radical change in the organization transformation under the umbrella of digital transformation, shifting the strategy into being customer centric, using latest techniques, best practices, and digitization, from classical support into omni channel.
Day One - 30 Aug 2022
10:30 AM FIRESIDE CHAT: Developing a 360-Degree Approach and a Single Viewpoint of the Customer
Are you doing everything you can to bring all your disparate systems, departments, and sites together to ensure optimum omnichannel efficiency?
This session will address:
- What’s your definition of Omni Channel?
- What steps are you taking to align internally on the Omni Channel Strategy with the Digital Strategy?
- How are you assessing gaps within your infrastructure and how are you looking to support integration?
- What successes have you had with enhancing legacy systems?
- What does that 360 view of the customer mean to you and how are you using big data and analytics to support this?
- Can you touch on the importance of ROI in the Omni Channel Strategy?
- How are you enhancing the technology ecosystem under digital transformation banner?
- How are you applying new emerging technology to enhance customer centricity?
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