Enhancing the Offline and Online Personalized CX through Successful Omnichannel Integration

30th - 31st August 2022 | Free CX Network Online Event

Katie Manty

VP, Omnichannel Strategy Omnicom Health Group

Day Two - 31 Aug 2022

9:30 AM B2B Discussion: Customer Success and Business Growth - Exploring Through a Journey Lens

  • How do you gain a common understanding internally of the ideal customer experience across all functions across the business?
  • How do you look to bring the customer lens inward?
  • How do you align teams on prioritizing pain point remediation and accelerating touchpoint innovation for to create a path for customer and business success?
  • What strategies are you utilizing to nudge customers along the product adoption curve?
  • What does ‘seamless’ mean to you and specifically your sector?
  • How are you looking to establish a direct link between customer behaviour, data and analytics and hard metrics like revenue, profitability, churn, and customer value?