Enhancing the Offline and Online Personalized CX through Successful Omnichannel Integration
30th - 31st August 2022 | Free CX Network Online Event
Geeta Menon
Product Marketing Leader RingCentralGeeta is a Senior Product Marketing Manager at RingCentral, focusing on the Customer Experience portfolio. She has over 15 years of experience in product marketing and product management for SaaS products, at start-ups like Blue Pumpkin (now Verint) as well as large global organizations, such as Cisco. She began her career at Accenture after finishing business school. She lives in the Bay Area and enjoys reading, traveling, and spending time with family and friends.
Day One - 30 Aug 2022
11:15 AM Strategies to Enrich the Buying Experience Through the Adoption of Digital Technologies
A Harvard Business Review Study has shown that 81% of customers want to begin their consumer journey digitally. It is critical to meet consumers in their digital channel of choice to ensure they have outstanding experiences. Buyers also need the right digital self-service tools to make these journeys as smooth and seamless as possible.
In this session we discuss:
- The value of meeting customers on their preferred digital channel.
- How frictionless omnichannel experiences can elevate the customer journey.
- The role of digital self-service tools in ensuring optimal outcomes for buyers.
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